Golden Horse Casino Identity Verification Policy
1. Purpose and Scope
This document sets out the identity verification requirements applicable to patrons and rewards programme participants at Golden Horse Casino. Verification procedures are implemented in accordance with South African regulatory obligations and internal compliance protocols.
Identity verification is used to confirm the identity of individuals engaging with gaming services and rewards programme benefits at the property. All patrons seeking to activate rewards cards, convert points to tables play, or participate in promotional draws are subject to verification requirements.
This policy applies to all visitors to Golden Horse Casino located at 45 New England Road, Scottsville, Pietermaritzburg, KwaZulu-Natal, South Africa.
2. When Verification Is Required
Identity confirmation is mandatory in the following circumstances:
- Activation of a Tsogo Rewards card at the Tsogo Rewards Desk or VIP Services Desk
- Conversion of rewards points to tables play
- Participation in manual draws and promotional activities requiring detail updates
- Registration for gaming account services via eHost systems
- Any transaction or service where regulatory compliance necessitates identity confirmation
3. Accepted Identity Documents
The following forms of identification are accepted for verification purposes:
- South African identity document (green barcoded ID book or smart ID card)
- Valid passport (South African or foreign)
- Valid driver’s licence with photograph
Documents must be original and current. Expired documents are not accepted. Photocopies or digital images do not satisfy verification requirements at service desks.
4. Verification Procedure
Patrons must present acceptable identification documents in person at designated service points. Verification is conducted by authorised staff at:
- Tsogo Rewards Desk
- VIP Services Desk
Staff will inspect the document, confirm that the photograph matches the bearer, and record necessary details in compliance systems. Documents are not retained, but relevant details are captured for regulatory and operational purposes.
For rewards programme participants updating personal details to qualify for promotional draws, verification occurs at the time of detail submission.
5. Source of Funds Declaration
In certain circumstances, patrons may be required to provide Source of Funds information as part of the verification process. This requirement aligns with financial compliance obligations under South African law.
Source of Funds declarations may be requested when:
- Activating rewards accounts
- Engaging in high-value gaming transactions
- Updating account details for promotional eligibility
Patrons will be advised by staff if this additional step is necessary during the verification interaction.
6. Data Handling and Privacy
Information collected during identity verification is processed in accordance with applicable data protection requirements. Personal details are used solely for:
- Compliance with South African gambling and financial regulations
- Administration of the Tsogo Rewards programme
- Verification of eligibility for gaming services and promotions
- Internal record-keeping and audit purposes
Identity information is not shared with third parties except where required by law or by a regulatory authority.
7. Consequences of Non-Verification
Failure to complete identity verification will result in:
- Inability to activate or use a Tsogo Rewards card
- Ineligibility to convert rewards points to tables play
- Exclusion from promotional draws and gaming offers requiring verified details
- Restricted access to certain gaming services and account features
The company reserves the right to suspend or terminate access to services where verification cannot be completed or where documentation provided is insufficient.
8. Verification for Minors
Gaming services at Golden Horse Casino are restricted to persons of legal age in accordance with South African gambling legislation. Identity verification includes age confirmation. Individuals unable to demonstrate legal age through acceptable documentation will be denied access to gaming facilities and rewards programme participation.
9. Updates and Re-Verification
Patrons are responsible for maintaining current and accurate information in their rewards accounts. Re-verification may be required if:
- Account details have not been updated within a specified period
- Regulatory changes necessitate additional documentation
- Discrepancies are identified in existing records
Patrons will be notified if re-verification is required and provided with instructions for completing the process.
10. Contact for Verification Queries
Patrons requiring assistance with identity verification procedures may contact the property at:
Telephone: +27 33 395 8000
Address: Private Bag X10, Scottsville, Pietermaritzburg, South Africa
Verification queries should be directed to the Tsogo Rewards Desk or VIP Services Desk during property operating hours. Staff at these desks are available to clarify documentation requirements and assist with the verification process.
11. Policy Amendments
The company reserves the right to amend this identity verification policy at any time to reflect regulatory changes, operational requirements, or compliance obligations. Amendments become effective upon publication. Continued use of gaming services and rewards programme benefits constitutes acceptance of any revised verification requirements.
Patrons are responsible for reviewing this policy periodically to remain informed of current verification procedures.